1. Promise to Consumers

Our Company will:

• Refrain from engaging in deceptive or unfair sales practices.
• Provide truthful and fair commentary, specifying company-provided promises.
• Provide written order forms specifying:
  • Your right to cancel.
  • Guarantee/warranty terms.
• Provide accurate and complete product descriptions.
• Provide pricing and clearly articulated payment terms.
• Honor your request for privacy.
• Discontinue a sales presentation immediately upon request.
• Provide contact information pertaining to the salesperson and/or the company.
• Abide by all legal requirements.

2. Complaint handling procedure

Backed by our complaint handling procedures:

Our member companies promise to make every reasonable effort to resolve any complaints you may have related to a possible breach of the code through their company complaint handling process. If complaints cannot be resolved satisfactorily, you may contact the DSA independent Code Administrator

3. Send Complaints to:

Tan Sri Dr Sulaiman Bin Mahbob
Code Administrator
Direct Selling Association of Malaysia
1702 Block A, Damansara Intan
1 Jalan SS 20/27,
47400 Petaling Jaya
Selangor, Malaysia
Tel : +6 (03) 7726 9232
Fax : +6 (03) 7726 9049
E-mail : info@dsam.org.my